FAQ - Frequently asked questions
Here you will find the answer to frequently asked questions about orders, customer accounts and delivery.
For questions about our products, please contact us at firstname.lastname@example.org
From an order value of 100.00, shipping within Germany is free of charge. Below 100.00 we charge a shipping fee of 5.90 per order. A detailed breakdown of our shipping costs can be found in ourer Shipping costs overview
For deliveries in Germany, items that can be delivered with DHL Standard will be with you within about 1-3 working days. If you order by 4 p.m., we will hand over your package to our shipping service provider the next day.
For deliveries to Austria, items that can be delivered with DHL Standard will be with you within about 2-5 working days.
DHL Express: In the case of a delivery with DHL Express, deliverable items will be with you within about 1-2 working days. Express delivery can only be guaranteed if the order is received by 12 noon (Monday to Thursday). Delivery within Germany is guaranteed for orders placed by 12 noon on the next working day (except Saturday). Please note that express delivery is not possible to post offices and packing stations.
Note: In the case of payment in advance, the delivery period begins five days after the payment order has been issued. For all other payment methods on the day after the conclusion of the contract. The delivery period ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
See the page for more informationshipping.
Of course, we also deliver to other EU countries. In Switzerland we have set up our own online shop. Shipping outside the EU is currently not possible.
Of course, you can also have your items delivered to packing stations and post offices within Germany. With the exception of express shipments: Here it is not possible to deliver to packing stations and post offices.
Please note that delivery to a Packstation is only suitable for shipments up to 60x35x35 cm with a maximum of 31.5 kg!
You will receive a confirmation email as soon as your shipment leaves our warehouse.
As a rule, orders placed by 4:00 p.m. leave our warehouse the next working day. Please understand that it may take a little longer if there is a high workload (e.g. due to promotions or public holidays). For more information on how long delivery takes, see 'How long does delivery take'.
If you have a customer account, you can see the status of your order there.
Returns & Refunds
You have the right to withdraw from the contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party designated by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement. The easiest way is thisReturn and exchange portal. Alternatively, you can revoke the purchase by means of a letter sent by post, fax or e-mail. Address: RCP Handels-GmbH & Co. KG, In de Tarpen 42, 22848 Norderstedt, Germany, email@example.com, phone: +49(0)40 270 750 270.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
You can read more about the subject of revocation in theRight of withdrawal.
Our ordering and logistics process is fully automated so that you receive your goods quickly. Therefore, the window of opportunity to cancel an order is very short.
You are welcome to contact our service if you have any questions about the purchased product. Write to us about ita message or give us a call.
If your flash is defective, it is best to contact our service partner:
Rüdiger Maerz GmbH Süderstrasse 75a (entrance to house 77)
Telephone number: 040 7314077
Opening hours: Monday Friday 8:00 a.m. to 6:00 p.mhr
Link to repair form:http://www.fotomaerz.de/reparaturservice/reperaturservice.php
An overview of the accepted payment methods can be found underterms of payment.
The purchase on account can be rejected by the immediate credit check of our payment service provider. The purchase on account is subject to several conditions. These must be fulfilled in order for the purchase to be offered on account.
The conditions are:
- The billing address must be in Germany or Austria
- You must be of legal age
However, fulfillment of all conditions is no guarantee that the purchase on account will actually be approved. Our payment partnerKlarna performs a liquidity check and then decides whether to approve or reject the purchase request. Rollei has no influence on this decision.
Unfortunately, cash payment upon collection in Norderstedt is not possible.