Shipping

The prices shown in the online shop do not include shipping costs for packaging and postage. The shipping costs for a delivery are calculated dynamically during the ordering process and displayed in the shopping cart overview before ordering.

The delivery of the goods takes place on the dispatch route to the delivery address provided by you.

Shipping costs overview


Germany

Shipping costs up to € 99.99:
DHL Standard € 5.49 | GLS Express € 14.99 | DPD bulky goods 5,49

Shipping costs from 100.00 €:
DHL Standard free of charge | GLS Express € 14.99 | DPD bulky goods free of charge

Returns: Free of charge


Austria

Shipping costs up to € 99.99:
DHL Standard € 5.49 |   DPD bulky goods 5,49

Shipping costs from 100.00 €:
DHL Standard free of charge |   DPD bulky goods free of charge

Returns: Free of charge - except bulky goods:€ 20.00


Belgium, Luxembourg, the Netherlands

Shipping costs up to € 99.99:
DHL Standard € 6.99 |   DPD bulky goods 15.00

Shipping costs from 100.00 €:
DHL Standard free of charge |   DPD bulky goods free of charge

Returns: Own return


Switzerland

Shipping:
UPS € 20.00

Returns: Own return


Spain

Shipping:
DHL Standard € 15.99 | DPD bulky goods € 20.00

Returns: Own return


Ireland

  • Shipping:

DHL Standard € 14.99

  • Returns:

Own return


Italy

Shipping:
DHL Standard € 8.00 | DPD bulky goods € 20.00

Returns: Own return



Denmark, France

Shipping:
DHL Standard € 8.00 | DPD bulky goods 15.00 €

Returns: Own return


Bulgaria, Estonia, Finland, Greece. Croatia, Latvia, Liechtenstein, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Czech Republic, Hungary

Shipping:
DHL Standard € 19.99

Returns: Own return


Please note:Deliveries to packing stations are only possible for DHL shipments up to 60x35x35 cm. Bulky items can therefore not be delivered to packing stations.

The delivery of the goods takes place on the dispatch route to the delivery address provided by you.

Delivery times

When delivering to Germany , items that can be delivered with DHL Standard will be with you within 2-4 working days.

When delivering to Austria , items can be delivered with DHL Standard within approx. 2-5 working days.

In the case of a delivery to Switzerland , items can be delivered with UPS within approx. 4-8 working days. There may be delays due to customs clearances.

For deliveries to the rest of Europe , items that can be delivered with DHL Standard will be with you within approx. 2-6 working days.

GLS Express

When delivering with GLS Express, items can be delivered within approx. 1-2 working days. Deliveries are only made Monday to Friday. Express delivery can only be guaranteed if the order is received by 12 noon (Monday to Thursday). Delivery within Germany is guaranteed on the next working day (except Saturday) for orders placed by 12 noon.   Please note that GLS express delivery is not possible to DHL post offices and DHL Packstation.

Shipping of bulky goods via DPD

In the case of a bulky goods delivery, items can be delivered within 1-3 working days. Please note that sending back bulky items can result in considerable additional costs. If you would like to receive exact prices for a return in advance, please contact us via   profiservice@rollei.com .
Please note that bulky goods cannot be delivered to a packing station by DPD.

UPS standard

When delivering with UPS, items can be delivered within approx. 1-2 working days. Please note that UPS shipping to DHL Post branches and DHL Packstations is not possible.

Delivery to PACKSTATION

Notification by email/SMS or push notification in your DHL app about the receipt of the shipment. Suitable for shipments up to 60x35x35 cm. Larger shipments are diverted to a nearby branch. Shipments up to a maximum of 31.5 kg can be placed in the packing station.

Please note that deliveries to packing stations are only possible for DHL shipments up to 60x35x35 cm. Shipments with DPD, GLS, UPS as well as bulky goods cannot be delivered to packing stations.

Click & Collect

When delivering with Click & Collect, you will be informed by email as soon as your order is ready for collection from us in Norderstedt, which usually takes 2-4 working days. When you pick up your order, please bring the confirmation email we sent with you. Due to the current situation, it is necessary to wear a mouth/nose protection when picking up and to check-in with the"LUCA"app.

In de Tarpen 42
22848 Norderstedt
Germany

Note: We are not in the"Expeditors"driveway

Please note that Click & Collect collection is only possible within our opening times (Monday-Friday from 8:00 a.m. to 6:00 p.m.).

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In the case of prepayment, the delivery period begins five days after the payment order has been placed with the transferring bank, and for all other payment methods on the day after the conclusion of the contract. The delivery period ends with the expiry of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.