Service & contact

Do you need product advice or have a question about your order? Our professional service will be happy to advise you. Our service team is there for you Monday to Friday from 9 a.m. to 5 p.m.

We are available for you in the support chat until 8 p.m.

 

Questions and answers

FAQ

You can find answers to frequently asked questions in our FAQs.

To the FAQs

phone

Depending on what it is about, you can choose between our two service numbers.

+49 (0) 40 270 750 270
Mon to Fri from 9 a.m. to 5 p.m.

For questions about our action cams, gimbals, digital cameras, surveillance cameras, scanners, digital picture frames or dash cams

+49 (0) 40 270 750 277
Mon to Fri from 9 a.m. to 5 p.m.

For questions about our tripods, studio flashes, photo filters, LED permanent lights, microphones, Miops products, our photo accessories or questions about your order.

Contact form

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Our service for you

Returns

You can return your ordered goods to us within 14 days.

For deliveries from abroad, please return the product at your own expense.

To the returns portal

Next day shipping

Orders that we receive by 4 p.m. leave our warehouse the next working day.

The shipping time with DHL is 2-3 working days.

More about shipping & delivery

Free shipping

From an order value of 100 € we give you free shipping for deliveries within Germany.

Bulky goods are excluded from this.

More about shipping costs