The prices shown in the online shop do not include shipping costs for packaging and postage. The shipping costs for a delivery are calculated dynamically within the ordering process and displayed in the shopping cart overview before the order is placed.
The delivery of the goods takes place on the shipping route to the delivery address provided by you.
Overview shipping costs
|EN||to 99.99€||DHL: 5.90€||
|from 100€||DHL: free||
|Express (Mon-Fri)||GLS: 14.99€||-|
|AT||to 99.99€||DHL: 5.90€||DPD: 5.49€||Free - Except bulky goods: 20.00€|
|from 100€||DHL: free||DPD: free|
|BE, NL, LU||to 99.99€||DHL: 6.99€||DPD: 15.00€||Own return|
|from 100€||DHL: free||DPD: free|
|IT||DHL: 15.99€||DPD: 20.00€||Own return|
|ie||DHL: 14.99€||-||Own return|
|IT||DHL: 8.00€||DPD: 20.00€||Own return|
|DK, FR||DHL: 8.00€||DPD: 15.00€||Own return|
|BG, CY, CZ, EE, FI, GR, HR, HU, LV, LI, LT, MT, PL, PT, RO, SE, SK, SI||DHL: 19.99€||-||Own return|
Please note: Deliveries to packing stations are only possible for DHL shipments up to 60x35x35 cm. Shipments via DPD, GLS, UPS and bulky items can thereforenot be delivered to packing stations.
In case of a delivery to Germany Items that can be delivered with DHL Standard will be with you within approx. 2-4 working days.
In case of a delivery to Austria Items that can be delivered with DHL Standard will be with you within approx. 2-5 working days.
In the case of a delivery to the remaining European countries Items that can be delivered with DHL Standard will be with you within approx. 2-6 working days.
In the case of a delivery with GLS Express, available items will be with you within approx. 1-2 working days. Deliveries are made Monday to Friday only. Express delivery can only be guaranteed if the order is received by 12 p.m. (Monday to Thursday). Orders placed before 12:00 p.m. within Germany are guaranteed to be delivered to you on the next working day (except Saturday). Please note that GLS express delivery is not possible to DHL post offices and DHL Packstations.
Bulky goods dispatch via DPD
In the case of a bulky goods delivery, deliverable items will be with you within 1-3 working days. Please note that if bulky goods are returned, you may incur considerable additional costs. If you would like to receive exact prices for a return shipment in advance, please contact email@example.com.
Please note that a bulky goods shipment via DPD cannot be delivered to a packing station.
In the case of a delivery with UPS, deliverable items will be with you within approx. 1-2 working days. Please note that UPS shipping is not possible to DHL post offices and DHL Packstations.
Delivery to PACKSTATION
Notification by e-mail / SMS or by push notification in your DHL app about the receipt of the shipment. Suitable for shipments up to 60x35x35 cm. Larger shipments are diverted to a nearby branch. Shipments up to a maximum of 31.5 kg can be placed in the packing station.
Please note that deliveries to packing stations are only possible for DHL shipments up to 60x35x35 cm. Shipments with DPD, GLS, UPS and bulky items cannot be delivered to packing stations.
Click & Collect
In the case of a delivery with Click & Collect, you will be informed by e-mail as soon as your order is ready for collection from us in Norderstedt. This usually takes 2-4 working days. When picking up your order, please bring the confirmation email we sent you with you. Due to the current situation, it is necessary to wear a mouth/nose protection when picking up and to check in with the "LUCA" app.
In de Tarpen 42
A notice: We are not in the Expeditors driveway.
Please note that Click & Collect can only be picked up during our opening hours (Monday-Friday from 8:00 a.m. to 6:00 p.m.).
In the case of payment in advance, the deadline for delivery begins five days after the payment order has been issued to the transferring bank, for all other payment methods the day after the conclusion of the contract. The delivery period ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.